Voter Authority Certificate Performance dashboard

Live service usage

Voter Authority Certificate applications submitted in a 5-minute period

11 applications in the past 5 minutes

Past 24 hours - applications per 5 minutes

Time Online Applications
7:10 pm 11
7:05 pm 12
7:00 pm 10
6:55 pm 3
6:50 pm 7
6:45 pm 6

Applications breakdown

15 Jun 2024 1,580 total applications submitted in the past day

Application breakdown graphs

Applications per day

Applications per day

Applications per week

Date Online Paper forms
15 Jun 2024 1,575 5
14 Jun 2024 2,541 59
13 Jun 2024 2,975 55
12 Jun 2024 2,621 59
11 Jun 2024 2,244 65
10 Jun 2024 1,956 44

Online take-up

Percentage of online applications, instead of paper

1 to 31 May 2024 97%
Month Online take-up rate
1 to 31 May 2024 97%
1 to 30 Apr 2024 96%
1 to 31 Mar 2024 97%
1 to 29 Feb 2024 97%
1 to 31 Jan 2024 96%
1 to 31 Dec 2023 94%

Applications by age group

Date Under 25 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 Over 75
15 Jun 2024 146 201 283 331 437 132 50
14 Jun 2024 173 303 459 597 754 212 102
13 Jun 2024 202 393 562 726 853 213 81
12 Jun 2024 206 310 485 566 843 196 74
11 Jun 2024 143 265 422 494 719 183 83
10 Jun 2024 146 220 352 432 626 169 55

Applications by nation

Date England Scotland Wales
15 Jun 2024 1,159 320 101
14 Jun 2024 1,970 467 163
13 Jun 2024 2,265 583 182
12 Jun 2024 2,089 431 160
11 Jun 2024 1,947 209 153
10 Jun 2024 1,662 181 157

User satisfaction

Overall satisfaction score, with 100% = 'very satisfied' to 0% = 'very dissatisfied'

3 Jun 2024 90%
Week Overall satisfaction Very dissatisfied Dissatisfied Neither satisfied
or dissatisfied
Satisfied Very satisfied
3 Jun 2024 90% 16 6 18 115 401
27 May 2024 91% 4 4 10 48 206
20 May 2024 87% 19 9 14 92 295
13 May 2024 83% 4 1 2 7 30
6 May 2024 92% 1 0 0 4 20
29 Apr 2024 85% 11 1 7 43 115

Service availability - 30 days

15 Jun 2024 100%
Date Response time Uptime
15 Jun 2024 584ms 100%
14 Jun 2024 576ms 100%
13 Jun 2024 512ms 100%
12 Jun 2024 498ms 100%
11 Jun 2024 530ms 100%
10 Jun 2024 509ms 100%

Service availability - 24 hours

6:00 pm 100%
Time Response time Uptime
6:00 pm 830ms 100%
5:00 pm 552ms 100%
4:00 pm 548ms 100%
3:00 pm 552ms 100%
2:00 pm 555ms 100%
1:00 pm 598ms 100%

This service provides photo identification, specially for voting in person.

For the:

Department for Levelling Up, Housing and Communities

User:

Individuals needing photo identification to vote in person

Service costs paid by:

Department budget