Voter Authority Certificate Performance dashboard

Live service usage

Voter Authority Certificate applications submitted in a 5-minute period

1 applications in the past 5 minutes

Past 24 hours - applications per 5 minutes

Time Online Applications
5:20 pm 1
5:15 pm 0
5:10 pm 2
5:05 pm 0
5:00 pm 1
4:55 pm 2

Applications breakdown

21 Feb 2024 296 total applications submitted in the past day

Application breakdown graphs

Applications per day

Applications per day

Applications per week

Date Online Paper forms
21 Feb 2024 291 5
20 Feb 2024 221 4
19 Feb 2024 229 8
18 Feb 2024 201 0
17 Feb 2024 178 1
16 Feb 2024 371 4

Online take-up

Percentage of online applications, instead of paper

1 to 31 Jan 2024 96%
Month Online take-up rate
1 to 31 Jan 2024 96%
1 to 31 Dec 2023 94%
1 to 30 Nov 2023 93%
1 to 31 Oct 2023 93%
1 to 30 Sep 2023 94%
1 to 31 Aug 2023 93%

Applications by age group

Date Under 25 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 Over 75
21 Feb 2024 18 30 65 69 80 26 8
20 Feb 2024 8 26 41 55 66 19 10
19 Feb 2024 19 22 41 46 76 19 14
18 Feb 2024 14 31 25 44 61 16 10
17 Feb 2024 10 19 32 49 53 9 7
16 Feb 2024 12 36 63 103 111 38 12

Applications by nation

Date England Scotland Wales
21 Feb 2024 274 1 21
20 Feb 2024 200 7 18
19 Feb 2024 216 2 19
18 Feb 2024 183 8 10
17 Feb 2024 157 3 19
16 Feb 2024 331 4 40

User satisfaction

Overall satisfaction score, with 100% = 'very satisfied' to 0% = 'very dissatisfied'

12 Feb 2024 92%
Week Overall satisfaction Very dissatisfied Dissatisfied Neither satisfied
or dissatisfied
Satisfied Very satisfied
12 Feb 2024 92% 3 1 4 23 116
5 Feb 2024 91% 4 2 1 29 106
29 Jan 2024 90% 5 0 3 24 92
22 Jan 2024 86% 1 0 3 10 22
15 Jan 2024 82% 3 1 0 3 18
8 Jan 2024 93% 0 0 0 7 17

Service availability - 30 days

21 Feb 2024 100%
Date Response time Uptime
21 Feb 2024 549ms 100%
20 Feb 2024 561ms 100%
19 Feb 2024 573ms 100%
18 Feb 2024 539ms 100%
17 Feb 2024 543ms 100%
16 Feb 2024 547ms 100%

Service availability - 24 hours

4:00 pm 100%
Time Response time Uptime
4:00 pm 580ms 100%
3:00 pm 575ms 100%
2:00 pm 576ms 100%
1:00 pm 642ms 100%
12:00 pm 574ms 100%
11:00 am 581ms 100%

This service provides photo identification, specially for voting in person.

For the:

Department for Levelling Up, Housing and Communities

User:

Individuals needing photo identification to vote in person

Service costs paid by:

Department budget