Voter Authority Certificate accessibility statement

This statement only applies to the Voter Authority Certificate service, available at This service is designed to be used by all eligible individuals as part of the wider GOV.UK website, but there’s a separate GOV.UK website accessibility statement.

Using the service

This service is run by the Department for Levelling Up, Housing and Communities (DLUHC), who want as many people as possible to be able to use it. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Service text was also made as simple as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you have difficulty using this service, contact DLUHC by:

The service may need to send you messages or documents, and DLUHC will ask how you want these (post or email). If you need another format like large print, audio recording or braille, contact your local Electoral Registration Office (ERO) directly.

Reporting accessibility problems

DLUHC always wants to improve service accessibility. If you find any problems not listed on this page, or think accessibility requirements aren’t met, email

Enforcement and complaints

Complaints should be sent to the Equality and Human Rights Commission (EHRC), who’s responsible for enforcing Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 in England, Scotland and Wales. If you’re not happy with complaint responses contact the Equality Advisory and Support Service (EASS).

Technical accessibility and improvement

DLUHC is committed to making this service accessible, in accordance with Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is currently in public Beta, and has undergone a full accessibility audit against Web Content Accessibility Guidelines version 2.1. It was partially compliant, and DLUHC fixed all outstanding comments. It will be undergoing another audit as soon as possible, and should be fully compliant as a result of these fixes.

DLUHC continuously reviews and iterates to improve further, mitigating timeout window impact and generally maintaining highest possible accessibility standards.

Statement preparation

This statement was prepared on 8th September 2022, and last reviewed on 28th December 2022