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Accessibility statement for Apply for photo ID to vote (called a ‘Voter Authority Certificate’)

The Ministry of Housing, Communities & Local Government is committed to making the Apply for photo ID to vote service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the Apply for photo ID to vote service only and not the wider GOV.UK website. There’s another accessibility statement for the main GOV.UK site.

Compliance status

Apply for photo ID to vote is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 27 February 2026. It was last reviewed on 27 February 2026.

Apply for photo ID to vote was last tested in August 2025 against the WCAG 2.2 AA standard. This was carried out by the Digital Accessibility Centre (DAC).

We also used findings from our own testing when preparing this accessibility statement.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting additional accessibility requirements, please let us know by:

  • sending us a message
  • giving us feedback from the page footer in every step of the application process

As part of this service, your electoral registration office may need to send you messages or documents. We’ll ask you how you want to be contacted during the process. If you need them in a different format, such as large print, audio recording or braille, please contact your electoral registration office.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

If you’re based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).